Ordering, Shipping and Return Information
I do my best to double and triple check each order for completeness, quality and correctness, but if I make a mistake and send you the wrong order please contact me as soon as you get it at EVERYTHING@HorsePlayStore.com with a heading “Attention – Wrong Order” and include your correct order number (if you can). I will contact you as quickly as I can with return shipping information. Re-pack and re-seal the items in the original box if possible and I will cover the costs associated with returning it or reimburse you and send your correct order as fast as possible.
If an order cannot be filled completely I will email you with the status and request further instructions on whether to ship what is in stock or wait for a back order to be filled before shipping. Please be aware there will be additional shipping costs to divide the order into two or more shipments unless your total allows for free shipping.
If an item has been discontinued and there is insufficient quantity to fill your order I will adjust your order total and ship what is available.
Shipping costs are based on weight and destination. Items are packaged to minimize cost and maximize the speed of delivery to you. This means you will normally receive your order in one package, but may receive 2 or more packages if I can keep the shipping cost down and still get your order to you quickly.
I try to ship all orders where I have everything in stock on the same or next business day. Sometimes this is not possible because I ship from a rural location and weather, accidents or other unforeseen problems may make it impossible on any given day. However, your order will be shipped as soon as I can get it posted and you will receive tracking information via email when your package has shipped.
All items are shipped via USPS at this time because they come to our door and the nearest UPS or Fed Ex facilities are over 25 miles away. When I have sufficient sales volume I may be able to get UPS and/or Fed Ex services added to our shipping options. Sorry for any inconvenience this may cause.
In the rare case of receiving a damaged package or goods, please contact me as soon as possible at EVERYTHING@HorsePlayStore.com and include “Damaged Order” in the title. Please keep all boxes or envelopes and packing materials as pictures may be needed to make a claim against the shipping company and I may need to have them returned to me to process the claim. As soon as I can I will email you with instructions on what to do next. I will try to replace the damaged items as soon as I can for you.
I will gladly accept returns for refund or exchange in most cases.
Please contact me within 30 days from the date of purchase (Up to January 31 for orders placed from November 1 through December 24) via email to EVERYTHING@HorsePlayStore.com for a return form.
Fill out the return form and include it in the package.
For a return to qualify for refund or exchange, the item(s) must be in good, salable condition and complete as when I shipped them out to you.
When I receive your return and verify its contents qualify for a refund or exchange I will either refund your purchase price or process your exchange request as quickly as possible.
AS-IS items will be clearly marked and are one of the few things I will not accept for return. Normally AS-IS items will only be found on my Ebay store where I also tend to send discontinued items for sale. You can visit my Ebay store here: HorsePlayStore
Refunds And Exchanges:
Refunds and exchanges will be gladly given - no questions asked - with a couple of conditions:
The item(s) must be returned in good condition - good enough to be re-sold in my store.
- You must contact me and obtain a return authorization number which must be included on the returned package. This number is like your original order number and allows me to track the return and make sure you get your refund as quickly as possible.
- You must use a return shipping method that includes tracking so if your package is lost we can go to the carrier to try to get some compensation.
- Exchanges are limited to the same item if possible. If the same item is no longer available you may choose any other item, but you will be charged the difference if the cost is higher or refunded the difference if the price is lower.
- We will try to reimburse you for your shipping costs for all valid returns and exchanges. We can't guarantee that we will be able to cover your shipping costs, but we will at least try.
While we do not require any questions be answered for a return, refund or exchange we would appreciate your input as to why you are returning an item. If you would be kind enough to fill out our short form it would be greatly appreciated.
Thank you in advance!
For any questions or comments please email me. I want you to be happy with your purchase and will do what I can to make that a reality. Thank you for visiting!